In general, cancellations of reservations are only accepted in written form. The Austrian hotel contract conditions apply:
Schrofen Chalets can unilaterally cancel the accommodation contract for objectively justified reasons up to 3 months before the agreed start of the vacation at the latest, or in the case of bookings made at shorter notice, up to 1 month before arrival. Online bookings must be confirmed separately by Schrofen Chalets and only then are valid.
The settlement of cancellation fees will be made immediately after cancellation, and the fees may be withheld from any deposits received. Any excess will be returned to the account details you have provided. If you have left credit card details as security, you expressly agree to Schrofen Chalets debiting the amount of the relevant cancellation fee (if applicable, with the deduction of a prepayment).
For all provisions not defined in these General Terms and Conditions, the General Terms and Conditions for the Hotel Industry 2006, as amended from time to time, shall apply in addition, which you can find here.